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FAQ - You paid my landlord directly, do I still have to pay this money?
Yes. It is your claim and your overpayment, it will have occurred due to a change in your circumstances. The Council would have made a decision in this case taking into account all factors of your claim and has decided to recover the money from you. You have benefited from receiving the money on your rent account /or your rent liability has been covered by paying your landlord direct. It is as if you have received the money, as the money is for rent only and would have been paid to your Landlord anyway. The Landlord would not have known about your change in circumstances, so would have been unable to inform the Council or prevent an overpayment. Therefore, they would not have realised they were being overpaid.
FAQ - Which method of payments are available to me for business rates?
Payments can be made by cash or cheque (if sending cash through the post, it must be by registered post). Direct debit arrangements can be made with the Council and credit/debit card payments can be made at the cash office. Larger organisations may want to pay be BACS transfer, this can also be facilitated.
FAQ - Why have I been sent a reminder/final notice for business rates?
A reminder notice is issued if a payment has not been made 14 days after the due date. If the account is brought up to date, but another late payment is made then a final notice will be issued. This notice takes away the right to pay by instalments for that rating year.
FAQ - I’m about to move out of my property, what do I do about my business rates?
You should inform the Council in writing making sure that the date of vacation, forwarding address, new occupier details (if known) or landlord details are included. An inspection will be carried out, then either a closing demand or refund will be sent to your forwarding address.
FAQ - How can I pay back my housing benefit overpayment?
On the reverse of your invoice it will list all the different ways to pay. Cheque sent to Guildhall 2, Debit Card at Cashiers in Guildhall2, Cash at the Bank or Post Office or Cashiers using your payment slip, set up a Standing Order. (Direct Debit not available) You must quote your invoice number when making any payment in any of the above ways.
FAQ - What do I do if I have trouble paying my council tax bill?
As soon as you realise you are going to have a problem paying your bill you should contact the Council Tax Section. We will be able to advise you if you may be entitled to advise you if you may be entitled to any discounts or benefit to bring the bill down to a manageable level. If no reduction can be made it may be possible to agree a payment plan to clear the bill. Do not ignore the bill completely, if you do not pay and do not contact us recovery action will commence.

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